11. How can I cancel my order?

Go to My Orders and tap on order you wish to cancel. Click on CANCEL button. Cancellation is not allowed if the order has been shipped.

12. Can I cancel part of my order?

No, you can’t cancel the order if it is part of a combo or clubbed with another item, the entire set/combo will be cancelled. Go to My Orders and tap on order you wish to cancel. Click on CANCEL button.

13. Will I get full refund if I cancel the order?

Yes, you will get full refund when you cancelled the order within two hours of placing it. Cancellation request received after 2 hours are subject to 20% cancellation fees.

Note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Refer our Refund and Return policy: senkolamart.com/refund_returns/

14. How will I get a refund for an item I cancelled?

We will refund the money in the original mode of payment.

You can also check the status of your refund by clicking “Track Refund” .

15. How do I return my product?

I. Go to orders and Select the product you want to return by clicking “Return”

II. Provide the reason for Return the product

Note: Receiving the returned product, we will carry out the verification checks to ensure it meets the return conditions such as the product was not damaged while in your possession, the received product is not different from what was shipped to you, the product is in its original condition with all packaging, tags and accessories intact. If the inspected return product does not meet the return conditions, the return will be rejected. Refer our Refund and Return policy: senkolamart.com/refund_returns/

16. If I received damaged product what should I do?

All Senkola Mart orders are dispatched post quality check under surveillance. However if you received the damaged product and you need to return the product follow the steps

I. Check the Return policy

II. Take the video/ photo while opening the package (advisable for all receiving orders in case of any issue) from multiple angles. Make sure to capture any damages, defects, and the packaging.

III. Contact customer service

IV. Request a return authorization

V. Follow return instructions

17. If the package is tampered while receiving what should I do?

Our products are packed in a secured tamper proof covers however

I. If you find the package appeared to be tamper with, while the delivery person is still there, do not accept the package. Inform them of the issue and refuse to take delivery

II. Take clear photos of the package, showing the tampered areas, any damages, and the shipping label. This documentation will be useful for filing a claim

III. If the delivery has been accepted it will be considered, the package was received in a secured manner

18. How the refund amount processed if I purchased with promo code/ discount?

If you used a promo code or discount at the time of purchase you will be credited the final amount after detecting 20% Restocking fee and the amount you paid after used promo code/ discount. Refer our Refund and Return policy: senkolamart.com/refund_returns/

19. What should I do if the return request is accepted?

You have to keep the product intact with original accessories, manual cards and warranty cards in the original packaging at the time of returning a product. Please note that the product should be unused and ready with proper tags. Our delivery agent may do a quality check on the return item.

20. Will I get full refund if I return the product?

I. No, you won’t get full refund for return orders. A restocking fee of 20% will be deducted from your payment and the remaining amount remitted back to your original mode of payment.

II. For CoD orders, a restocking fee of 20% will be deducted from your payment and the remaining amount remitted back to your wallet.

21. If I request for a replacement, when will I get it?

Visit My Orders to check the status of your replacement. Please note replacements can only be done for the same product. It can’t be replaced against any other product across our website

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

22. How can I return or exchange an item?

To return/exchange your order, follow these simple steps:

I. Go to My Orders

II. Choose the item you wish to return or exchange

III. Fill in the details

IV. Choose Request/ Return option

23. When can I expect refund for my returned item?

Once we received the item, we will do quality check within 2 days and will notify you the approval or rejection of your refund. After the quality check the item is eligible for full refund then your refund amount will be processed

I. For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount.
II. For cash on delivery orders, it will be credited to your wallet within 24 hours. We will also keep you updated on email and SMS.